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Overview

Connections in the CRM serve two primary purposes:
1. Allows other parties to place investments on behalf of a contact, access documents, and also share all communications with this party. This is useful for investors who have another person assist in managing their portfolio such as a spouse, accountant, or administrative role. 

2. Allows Individual investors to invest with their other investment vehicles such as Entities, Trusts, and IRAs.

 

Step-by-Step Instructions

1. From the IMS Admin dashboard. navigate to the CRM dropdown menu and select Contacts. (Note: If you want to connect a contact to an existing profile, skip to Step 3.)

Profile_Connections_1.png

2. Select the Add Contact button at the top right and select the Investor Type. Complete the required fields. If you would like to include a *Responsible Party or an Additional Investment Entity (if applicable), add the desired party; you can also select if you would like to share all communications with this profile. You can later modify these options in the Connections tab within a contact’s profile. Select Save.

(*Responsible Party: Has full dashboard and document access as well as the ability to update profile information and place an investment within IMS.)

Profile_Connections_2.png

3. You will then land on the Investments tab within your newly created profile. To review and/or add additional connections, navigate to the Connections tab. Select Add Connection next to the section “Contacts with access to [contact name]’s profile."
Profile_Connections_3.png

4. Choose the desired profile. Check the box if you would like to add this contact as a responsible party for this profile (if not, the contact will be View Only). Toggle share communication options if needed. Select Save.
Profile_Connections_4.png

5. You will see your newly connected contact in the list:
Profile_Connections_5.png

6. If you would like to add a Relationship Manager (Internal Team Member) to this contact, select Add Connection under the Relationship Managers section.
Profile_Connections_6.png

7. Choose the Team Member as the Relationship Manager, choose the Relationship (Primary or Secondary), then choose the Relationship Manager Tags (Relationship Manager, Asset Manager, Advisor, Investor Relations, Broker). Select Save.
Profile_Connections_7.png

You’ll then see the Relationship Manager added to the list:

Profile_Connections_8.png

 

FAQ:

Entities - this is another investment vehicle that the investor can use to make an investment with, such as a Trust, LLC, or IRA.

Contacts - other individuals who have access to the investor’s profile, such as a CPA, financial planner, or anyone you want to give access to this profile.

Relationship Managers - internal associates that you can input for the investor to have primary/secondary contact with.

Responsible Parties - they have the authority to place investments for this investor.

View Only - has the ability to access all documents, including K-1s, for this investor.

Share Communications - this connection will copy the shared contacts in all email communications from IMS. You can choose which communications you want to be shared with this connection, including any or all of the following: Confirmed Investment Notifications, Commitment Notifications, Capital Call Notifications, Distribution Investor Notifications, Email Correspondence, and Document Notifications. 

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